Overview
Every legal document tells a story, and every document we process here at FastFiletouches a customer’s life in a very real way, whether it’s a document to help them start a business, protect an idea, or protect their family. That’s why our Fulfillment Agents are so critical. We don’t just rely on technology, but our agents carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive.
Our Fulfillment Agents are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams.
You will
● Responsible for accurate and timely production and fulfillment of document orders for the customer and/or government agencies.
● Resolving order processing problems and recording time measurements related to production activities.
● Review and reassign cases to appropriate processors for completion (SF cases, download materials, etc.)
● Review customer document orders for completeness and correctness according to prescribed document order requirements.
● Act as the point of contact for receiving and owning the resolution of customer issues during the fulfillment process, which may require communicating with customers via email and phone.
● Meets and/or exceed production quotas and/or quality metrics
● Cross-training in other areas and performing tasks as directed by management
● Perform other related duties as directed by Management
You have
● HS Diploma or equivalent
● Detailed Orientated
● Working knowledge of Microsoft Word, Excel, Adobe, Outlook and internet navigation.
● Effective Time Management Skills
● Comfortable working efficiently across multiple data platforms and utility suites
● Consistent track record of quota achievement
● Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.
● Copyediting, proofreading or academic grading experience